METARANX SOFTWARE INC.
Metaranx Software Inc. (“Metaranx”) respects your privacy and is committed to protecting your personal information.
The Site is not intended for individuals under the age of 13. No one under age 13 may provide any information to or on the Site. We do not knowingly collect personal information from individuals under 13. If you are under 13, do not use or provide any information on the Site.
Metaranx is a software company based in Canada. We offer user-friendly solutions for building, storing, using and sharing artificial intelligence (“AI”).
Metaranx collects and processes personal information on our Site through the following areas of operation:
Personal information means any information about an individual that can be used, on its own or in combination with other information, to identify a particular individual. It does not include business contact information.
You may also share “User Upload Information”, which includes information you upload to the Site and that is saved privately or shared publicly on the Site, including the Marketplace. It is important to understand the following with respect to User Upload Information:
We collect personal information though:
You may give us certain personal information directly by creating and registering a user account, filling forms or entering search queries on the Site, uploading information to the Site, making purchase orders, responding to surveys, indicating marketing and communication preferences, and corresponding with us by phone, email or otherwise.
Generally, information you give us directly includes your personal contact information and related information reasonably necessary for us to provide the Platform and related services to you.
We collect information through direct interactions to help us provide you with Metaranx products and services, including to communicate with you, facilitate transactions and process payments, screen orders for potential risk and fraud, and according to the preferences you have shared with us, to provide you with information or advertising related to our products or services.
Personal information and anonymized information about you may be collected automatically when you visit, navigate through, and interact with the Site.
Generally, information that is collected by automated technologies or interactions includes basic user information such as the geographic region from which you are accessing the Site (“User Information”) as well as technical information such as your browser software version (“Technical Information”). We use the following methods to collect such information:
“Cookies”, which are data files that are places on your device or computer and often include an anonymous unique identifier. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Site.
“Log files”, which track actions occurring on the Site.
“Web beacons”, “tags” and “pixels”, which are electronic files used to record information about how you browse the Site.
We collect information through automated technologies or interactions to improve our Site and deliver a better and more personalized service, including by allowing us to estimate our audience size and usage patterns, store information about your preferences, customize our Site according to your interests, screen for potential risk and fraud, assess the success of our marketing campaigns, speed up your searches, and recognize you when you return to our Site.
We receive personal information about you from various third parties, including analytics providers, our third party payment processor, or from publicly available sources, when we request certain information, when we process certain commands on the Site, and when we retrieve information from publicly available sources.
Generally, information that is collected from third parties or publicly available sources includes User Information and Technical Information.
We collect information from third parties and publicly available sources to fulfil certain functions related to purchase orders, to optimize and tailor your experience on the Site through analytics, and to increase our understanding of your preferences and interests.
If you are an individual in the European
We may use your personal information for the purposes listed below, and for any other purposes with your consent.
We use your personal information to make our Site and its functionalities available for you to use. For example, we use your information to carry out processes and complete tasks, create and maintain your user account, allow you to participate in interactive features, facilitate your purchase orders with our third party payment processor, screen for potential fraudulent activity, and provide you with information, products or services that you request from us.
We use your personal information to provide you with customer service and support. For example, we use your information to troubleshoot and resolve issues that may arise when you use the Site, to better understand your preferences and needs in relation to your use of the Site, to respond to your questions, and to notify you about changes to the Site or expiration and renewals of your account.
We use your personal information to improve the Site and optimize your user experience. For example, we use your information to save your preferences and responses on fillable forms so you can navigate the site more efficiently, without having to re-populate the same fields each time you visit.
We also use your information to measure the effectiveness of the advertising we serve to you and others, to deliver more relevant advertising to you with your consent, and to tailor our marketing campaigns on the Site and other websites. We may also use anonymized information in aggregate form to analyse general user patterns and trends in order to further improve our Site and advertising.
We may use your personal information to enhance security and to fulfil our legal and regulatory obligations. For example, we may use your information to comply with a court order, to track or prevent fraud or other criminal activity, to ensure the information you provide us is true and accurate, or to protect the rights and property of Metaranx, our employees, or others.
We share your personal information with trusted third parties in order to provide the services on our Site, and to provide a more efficient, secure, and tailored experience for our users.
We may share your information:
We may share your personal information with various service providers in order to host our Site and software platform, to distribute our services to users, and to identify and resolve support issues with these service providers as needed.
We use a trusted third party payment processer to process all payments for purchase orders made on the Site. We may share your personal information with this third party in order to process your payments and complete orders.
Sometimes, law enforcement, courts, or regulatory authorities require us to share your information, including sensitive information such as credit card numbers and payment details, to prevent or detect crime, and we comply as needed.
We may also share your personal information if we believe it is necessary in order to protect the rights, property or safety of Metaranx, our users, or others. This includes sharing information with other organizations for fraud protection, credit risk reduction, and cyber threat detection and prevention purposes.
We may also share your personal information in order to enforce our Terms of Service and Conditions of Use and other agreements, including for billing and collection purposes.
If all or a portion of the Metaranx business or our assets is sold or transferred, we may share any and all information we have about you to transferees in order to complete the sale or transfer. If this happens, you will have a choice as to whether or not you permit us to share your personal information with the transferees.
We share information with providers of security and fraud prevention services including, for example, service providers used to identify malicious software and/or actors who may disrupt our services or misuse our APIs.
We may share your personal information to fulfil any other identified purposes that you provided it for, and for other purposes with your consent. This may include sharing with third parties to market their products or services to you with your consent.
The security of your personal information is very important to us. We use physical, electronic, and administrative measures, such as SSL encryption, designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site, including to the Platform and Marketplace. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site, including in the event of a cyber breach.
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
We host our website and data with Heroku, which is hosted on Amazon’s data centers.
You are welcome to contact us (as set out in “Contact Us”, below) to obtain further information about our policies regarding service providers outside of Canada.
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the right to withdraw your consent by contacting us as set out in “Contact Us”, below. If you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of several third party ad servers' and networks' cookies simultaneously by using an opt-out tool created by the Network Advertising Initiative, and can individually opt out of targeted advertising by specific third parties including Facebook, Google and Bing. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes.
You may request access the personal information we hold about you, and may challenge its accuracy and request that it be updated or amended. To access, correct, or withdraw consent to the use of your personal information, please contact us as set out at “Contact Us”, below.
We may not accommodate a request to change information if we believe the change would violate any law or would make the information incorrect. We may charge you a fee to access your personal information, but will notify you of any fee in advance. We may request specific information from you to confirm your identity and your right to access. In some circumstances were required by law or regulation, we may refuse to provide you with access to your information, or we may have destroyed, erased, or anonymized your information in accordance with our record retention practices. If we cannot provide you access, we will explain why, subject to any legal or regulatory restrictions.
If you are concerned about our response or would like to correct the information provided, you may contact us as set out at “Contact Us”, below.
Please note that if you delete your information from the Site, including any of your creations or User Upload Information, copies of your information may remain viewable in cached and archived pages or might have been copied or stored by other Site users. Proper access and use of information provided on the Site, including User Upload Information, is governed by our Terms of Service and Conditions of Use.
On request, we will confirm whether or not we are processing your personal information and, subject to any applicable exemptions, will provide you with a copy of that personal information within the time period provided by law. We try to respond to all legitimate requests within one month, though this period may occasionally be extended if your request is particularly complex or if you have made a number of requests. In such cases, we will notify you and keep you updated. If you require additional copies of the requested information, we may need to charge a reasonable fee.
If the personal information we hold about you is inaccurate or incomplete, you may have it corrected. If you are entitled to rectification and if we have shared your personal information with others, we will let them know about the rectification where reasonably possible. Upon request, where possible and lawful to do so, we will also tell you who we have shared your personal information with so that you can contact them directly.
You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent, where applicable. If you are entitled to erasure and if we have shared your personal information with others, we will take reasonable steps to inform such others where reasonably possible. Upon request, where it is possible and lawful for us to do so, we will also tell you who we’ve shared your personal information with so that you can contact them directly.
The Site gives users the following options for changing, updating or deleting information previously provided to us:
You can ask us to block or suppress the processing of your personal information in certain circumstances, for example, where you contest the accuracy of that personal information. If you are entitled to restriction and if we have shared your personal information with others, we will inform them of the restriction where it is reasonably possible for us to do so. Upon request, where it is reasonably possible and lawful for us to do so, we will also tell you who we have shared your personal information with so that you can contact them directly.
In certain circumstances, you have the right to obtain personal information you have provided us with and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.
You can ask us to stop processing your personal information, and we will do so, if we are: relying on our own or someone else’s legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing; or processing your personal information for direct marketing.
You have the right not to be subject to a decision when it is based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and Metaranx.
If we rely on your consent as our legal basis for processing your personal information, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent
If you have a concern about any aspect of Metaranx’s privacy practices, including how we have handled your personal information, you can report it to the relevant supervisory authority.
For the benefit of EU data subjects, Metaranx is the “data controller” and is responsible for your personal information.
You have the right to make a complaint at any time to the relevant supervisory authority for personal information protection issues. In Canada, you can contact the Office of the Privacy Commissioner of Canada, see: https://www.priv.gc.ca/en/contact-the-opc/ or the relevant provincial privacy commissioner for your province of residence. EU data subjects can contact their relevant data protection supervisory authority.